CSO (MY/SEA): Common Errors (HShield)

Click on the following Error Code to browse:
[CallBack 0x10709]
[Initialize 0x105]
[StartService 0x200]
[StartService 0x204]
[10303 Error]
[10709 Error]
[Update 0x30000090]
[Error without HShield Error message]


[CallBack 0x10709]

1. Please delete the program folder of "C:\PROGRA~2\BitGuard\261673~1.238\{C16C1~1\BitGuard.dll"
2. Restart the game.

[Initialize 0x105]

This problem is caused when a debugging system is on your computer. 
 
Please set the option as below:
 
1. Click on Windows button (Start)
2. Type: msconfig
3. Click on "Boot" tab

4. Reboot your computer
5. Start the game.
 
 
[StartService 0x200]
 
1. Please delete Update’ folder in the Hshield directory inside the game directory (Example: C:\Program Files (x86)\IAHGames\Counter-Strike Online\Bin\HShield\Update)
2. Restart the game.
 
 
[StartService 0x204]
 
If you have this error, follow the instruction below:
 
1. Please scan and clean your computer with Anti-Virus software. 
2. Send your *.arc files (Using http://bit.ly/csosea-dcreport)
 

[10303 Error]

This error may have been caused by the Anti-Virus program ‘BitDefender’. We will be looking more closely into this matter. If you have this program installed, try turning it off or uninstall when playing CSO.


[10709 Error]

Following error is caused by malware ‘BitGuard’, please uninstall the following program or delete the folder (shown below) and re-launch the game.

C:\ProgramData\BitGuard\2.6.1673.238\{c16c1ccb-1111-4e5c-a2f3-533ad2fec8e8}\BitGuard.exe


[Update 0x30000090]


Method 1:

1) Try to reboot your computer and run the CSOLauncher.exe (Located in C:\Program Files (x86)\IAHGames\Counter-Strike Online\Bin) again.
2) CSO Client will download and update the HShield program.
3) You will able to start CSO.

Method 2:

1) Backup your existing folder, HShield (Located in C:\Program Files (x86)\IAHGames\Counter-Strike Online\Bin\HShield) and rename to: HShield_backup Folder.
2) Download HShield: http://bit.ly/HgwwJr
3) Extract the contents (HShield Folder) to C:\Program Files (x86)\IAHGames\Counter-Strike Online\Bin
4) Run CSOLauncher.exe
5) You will able to start CSO.


[Error without HShield error message]

It might have been caused by Windows OS patch (Windows 7). Please follow the Microsoft guideline below, and run Windows update.
http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/recieve-a-bsod-after-kb2859537/2787e746-cea2-41ae-b2fc-c2979c1c03e1
 
(0xc02001:C:\windows\Prefetch\NCLINSTALLER.EXE-0695A233.pf)
(0xc02001:C:\windows\Prefetch\NCLUSBSRV.EXE-0C11D014.pf) 
(0xc0000005:C:\windows\Prefetch\NTOSBOOT-B00DFAAD.pf)
 
*Abnormal process of EXPLORER.EXE. MD5(7522f548a84abad8fa516de5ab3931ef), this might be a malware process, please terminate this process, and use AntiVirus to run a scan.